Using Carrier 360^®

What Can I Do with Carrier 360?

Carrier 360 allows carriers, dispatchers and drivers to manage loads with efficiency and visibility. Push notifications offer real-time alerts for new loads, tender offers, counter-offers and check call reminders. Here are some of the most common uses:

Carriers: Search for loads by state, city, loaded miles, empty miles, number of stops and equipment type (dry van, temp control, flatbed, power-only, etc.). The app will surface personalized load recommendations based on your history and preferences. You can also post your available equipment (location, equipment type, available date) for visibility in the app. Once a load has been tendered, Carrier 360 can give you important notifications about its status, including changes in appointment times.

Dispatchers: Pre-plan trips, update driver assignments or tracking methods and stay on top of delivery status for every driver without making phone calls.

Drivers: See your planned loads, stay up to date on load assignments and streamline check calls.

Below, we’ll cover common load management tasks Carrier 360 can help you with.

Making Offers
Once you've found a load you'd like to move, you can make an offer on that load directly from the app. You'll have visibility into the current lowest offer and all load details needed to make an informed decision about freight pricing. You can also save preferred lane searches and get notified when matching loads post.

Follow these steps to make an offer on a load:

1. Sign in: Access Carrier 360 on your computer or use the mobile app.

2. Search for a load: Select "Load Board" from the left-hand menu. From the map view, select a state to reveal all the loads available in that state. Or, from the left-hand submenu, select "Find a Load" and enter your search criteria, then click "Find Loads."

3. Submit your offer: Once you have completed a load search, select a load from the results. Expand the window for the chosen load to reveal more details. Click the "Load Details" button to reveal the current lowest offer and to place your offer. Click the "Place Offer" button and enter a dollar amount you are willing to accept.

4. Review your tender: If your offer is accepted, a tender agreement will be issued. Review the details of the tender in the "Manage Loads" section of the left-hand menu.

5. Accept your tender: After reviewing the tender details, you can accept, reject or request changes to the tender. Once you accept the tender, you can dispatch the load and perform check calls directly from Carrier 360 using your laptop or mobile device.

Assigning Loads
After a load has been tendered to your company, you can assign a driver, edit the assignment and monitor tracking. The driver will be able to log in and view load details, such as pickup and delivery address. Make sure your drivers have been added to your Carrier 360 account before assigning them to loads.

Here’s how to assign one or more loads to a driver:

1. Access driver list: In the Driver Assignment tab on the My Loads screen, select “Show Driver List.”

2. View available drivers: Once selected, an “Available Drivers” box will appear and you can choose or search for the driver you’d like to assign one or more loads to. To bookmark a driver: Select the star icon next to the driver’s name. To add a new driver: Click “New Driver.” Drivers must have a Carrier 360 account to see their assigned loads. Accounts are free for drivers and we encourage carriers to have them download the mobile app. Assigning a load to a driver does not automatically create an account for the driver.

3. Select loads: Click the checkboxes next to the loads you’d like to assign.

4. Select driver: Click “Add Selected Loads” in the Available Drivers tab to assign the loads to a particular driver. To change order of assignments: If the driver already has load assignments, the driver’s load list will indicate “Planned” and “New” assignments. To change their order, click the number to the left of the load and assign a new order.

5. Complete assignment: Click “Add Selected Loads.”

6. Set tracking: Choose the tracking method for the driver by selecting “Update Current Tracking Method.” Click “Save” when complete. Carriers using API tracking will not see Update Current Tracking Method pop-up.

After assigning a load, it will be considered dispatched when the assigned driver taps “Begin Route” on the Current Assignment screen in the Carrier 360 mobile app or when a user with booking access completes the first arrival check call for the load on behalf of the driver using Carrier 360 desktop or mobile app.

Tracking Loads
Location updates are simple and streamlined within the Carrier 360 mobile app. By automating these updates, carriers can book loads that require tracking compliance, at no extra cost. This lightens the workload for dispatchers and gives facilities more insight into upcoming arrivals.

Here’s how to track a load with the Carrier 360 mobile app:

1. After booking a load, assign it to a driver. Owner/operators must assign themselves as a driver to initiate tracking.

2. Select “Carrier 360 by J.B. Hunt” in the tracking method pop-up. Loads will not show as “in transit” until a driver has been assigned and tracking is enabled.

3. Ensure the driver has the Carrier 360 app open or running in the background from pickup to delivery. Drivers should not interact with the app while operating a vehicle.

4. Check the tracking status of all current loads by clicking “My Loads” and navigating to the In Transit tab.

5. Use the My Performance tab to view your cumulative tracking stats.

Performing Check Calls
When arriving and departing a facility, a Carrier 360 notification will prompt a driver to perform a check call. Drivers can perform check calls directly within the Carrier 360 app when location services are enabled on mobile devices. This eliminates the need to make a lengthy phone call for each check call.

Arrival check calls can be automated via ELD/tracking integration; however, loaded and unloaded check calls always require manual entry because they collect freight data beyond GPS position.

*Drivers should not interact with the app while operating a vehicle.