Outsourcing Your Fleet Doesn’t Mean Losing Quality Service
Many companies believe that outsourcing their private fleet management means giving up decisions that impact their business. They may also be concerned that outsourcing their transportation will result in a lower level of service for their customers. Their drivers and customers are the reason their brand has succeeded – and they don’t want to jeopardize that kind of trust.
J.B. Hunt Dedicated Contract Services® teams understand that customer service is a priority, and making the choice to outsource your fleet is a big decision. We take the time to get to know your operations and provide custom fleet solutions that will benefit your supply chain – all while maintaining the level of service you’ve grown to know and expect.
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“One of the things that was very evident from the very first introduction that I had with J.B. Hunt, was their culture, their commitment to their culture and to the individuals that work in their organization…They didn’t see us as this little old nonprofit. They saw us as a true business partner, and they embraced our mission.”
-CEO of a non-profit retailer
Retaining Your Customer Service
For many companies, transportation is not their core competency, yet their drivers are often the face of their brand. They interact with customers directly. This is why we hold our drivers to high standards of customer service. J.B. Hunt strives to be the safest in the transportation industry – and we have rigorous safety standards. Your customers will receive the same amount of care and attention to detail from us that your private fleet would provide.
Safe drivers will always remain in high demand, and we make it our goal to retain as many drivers as possible during a fleet’s transition. After all, these drivers are already familiar with your routes, your customers and your product.
Your business can also benefit from our size and scale. J.B. Hunt has unmatched market density that allows us to source drivers and equipment in times of increased volume. For example if you’re experiencing an increase in the level of shipments, drivers from nearby accounts can be trained and make deliveries on your behalf. When your normal volume rate resumes, those drivers will return to their accounts. Arrangements like this would also be offered to your drivers when volume is low, saving you money while ensuring your drivers still get paid. In the end, you can retain the quality drivers you need—and their connection to your customers—while releasing many of the responsibilities that come with employing drivers.
Maintain Power Over Your Fleet
With our integrated technology, you can gain more visibility and insight into your operations that allow you to make well-informed decisions about your business. Through data and insights, our engineering and KPIs can give you a detailed look into your supply chain and enable you to make the best decisions for your business. We can create solutions to optimize your fleet without creating extra costs.
We can also provide an on-site account manager who will fully invest in your business operations and handle the day-to-day tasks of managing a fleet. They’ll take care of any challenges or pain points that arise so you can focus on managing your business.
“Having your team onsite makes a huge difference. We feel like they’re connected to what’s going on, and then very accessible to both the driver and ourselves, the customer.”
-Chief Operating Officer, building materials manufacturer
Using Customer Value Delivery
We strive to provide our own customers with excellent service and long-term value. We do that by utilizing our proprietary Customer Value Delivery® (CVD) methodology. This five-step process provides us with a roadmap for creating unmatched value by anticipating your business needs and providing proactive solutions.
A common misconception is that because we are a Fortune 500 company, we might be too big to operate your fleet with the same level of care. However, our average fleet size is 18 trucks. No matter the size of your fleet, we will take the time to listen and learn to understand how your business works, and how we can support it. We don’t see our relationship as one between vendor and transportation provider, but rather collaborators.
The Value and Customer Service You Seek
We’re on a mission to create long-term value for our customers. We build relationships with our customers that let us customize our service to their unique business needs. You can trust that you’re outsourcing your fleet to the best in the business.
Ready to talk about the benefits of outsourcing your fleet? Let's connect!