Home Delivery: What To Expect

When you make a big purchase, like a new piece of furniture or major appliance, you want to know that the delivery process will bring it to your home safely. After all, delivering big and bulky items requires a much different set of steps than just dropping a regular package at the door.

That’s why our J.B. Hunt Final Mile Services team wants customers to know what they can expect before, during and after home deliveries.

What To Expect Before a Home Delivery

After you’ve purchased your item, a J.B. Hunt Final Mile Services delivery agent will get in contact with you via email, text or phone call to schedule your delivery and learn some critical information about your delivery location. Your Final Mile Services agent will verify the products and services you will receive upon delivery.

Ultimately, this is to help J.B. Hunt get a picture of where you need your product delivered and any complications that may restrict the delivery from going smoothly. Once they get that general picture painted, your agent should then ask questions that get down to the nitty-gritty of the delivery situation.

Questions can range from:

- “Are there any steps or multiple floors to navigate?”
- “Will the delivery team need any gate codes?”
- “What floor will the product need to be delivered to, and is there elevator access?”

Providing detailed, accurate information to your Final Mile Services agent helps you receive a safe and efficient delivery. It also aids in building the total route for a full day of deliveries, which helps the delivery team solidify and stick to their schedule for the day.

Your agent will again reach out to you the day before your scheduled delivery to remind you when the product will arrive. They’ll also likely provide you with a time window of when you can expect the delivery team to allow you to better plan your day. Specific time frames may be requested but may not be guaranteed.