California Privacy Policy

The Scope Of This Privacy Policy

What Is Personal Information?

“Personal Information.” “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California Consumer or household.

Whose Personal Information Is Covered By This Policy?

This California Privacy Policy applies to the Personal Information of residents of the State of California in their capacity as consumers (“California Consumers”).

What Personal Information Does This Privacy Policy Cover?

This Privacy Policy applies to all Personal Information of California Consumers that we collect both online and offline, including through California Consumers’ (a) visits to our websites jbhunt.com, careers.jbhunt.com, and drivers.jbhunt.com; and (b) personal information that you submit to us (whether in person, over the phone, in writing, or otherwise) or that we collect via online fillable forms, email or SMS campaigns, our mobile applications, software, or any other J.B. Hunt product or service that incorporates this Privacy Policy by reference (collectively, the “Services”).

Whose Personal Information Is Not Covered By This Privacy Policy?

For purposes of this Privacy Policy, “Consumer” does not include:

• California residents who are Company’s employees, job applicants, directors, officers, or contract workers (collectively, “HR Individuals”), or the emergency contacts of HR Individuals or the dependents or spouses who receive Company benefits by virtue of their relationship to an HR Individual in their capacities as HR Individuals or emergency contacts, dependents, or spouses; or
• California residents who are employees or other agents of a business engaged in a transaction with Company in their capacities as employees or agents of that business.

What Else Should I Know About The Company’s Handling Of California Consumers’ Personal Information?

Please read Company’s Terms of Use and our General Privacy Statements available at www.jbhunt.com, careers.jbhunt.com and drivers.jbhunt.com carefully, as they contain important information about your use of the Services. If you have any questions, please contact us using the information below.

The Company’s Collection, Use And Disclosure Of Personal Information

This section of the Privacy Policy describes, for the 12 months preceding the date last updated, above, (a) the categories of Personal Information we have collected about you, (b) the sources of that Personal Information, (c) the business and commercial purposes for use, and (d) the categories of third party recipients of your Personal Information. Unless we inform you otherwise, this section also serves as our “notice at collection” by informing you of your Personal Information to be collected in the future and the purposes for its use.

Categories Of Personal Information Collected

In the last 12 months, Company collected the following categories of Personal Information about California Consumers:

• Identifiers, including: real name, postal address, phone number, fax number, customer number, your U.S. Department of Transportation Number, FMCSA Operating Authority Number (MC Number), direct deposit account information, unique personal identifier, online identifier, Internet Protocol address, email address, and user name and password for your account.
• Categories described in Cal. Civ. Code § 1798.80(e) (except those already listed in “Identifiers” above), including: photograph when using the J.B. Hunt 360°™ mobile application.
• Characteristics of protected classifications under California or federal law, including: race and gender (if submitting new vendor form), age and veteran status (age and veteran status information if submitting an online pre-qualification form).
• Commercial information, including: products and services purchased and associated dates.
• Internet or other electronic network activity information, including: browsing history, search history, and information regarding your interaction with our website, application, or advertisement.
• Geolocation data, including: latitude and longitude position data, tracking if enabled or where necessary, when using the J.B. Hunt 360°® mobile application.
• Sensory information, including: photographs while using J.B. Hunt 360°® mobile applications and recorded customer service and recruiting calls.
• Professional or Employment-Related Information, including: your rep group, preferred language, your organization, and license type information.
• Profile information, including: attitudes collected from open-ended comments left by users on Company website; information entered, in narrative form into request forms, surveys, and live customer service chats, inquiries or other communications submitted by email.

Sources Of Personal Information and Purposes For Using Personal Information

In the last 12 months, Company collected the categories of Personal Information listed above from the following sources and used those categories of Personal Information for the following purposes:

Disclosure Of Personal Information To Third Parties

In the last 12 months, Company disclosed the following categories of Personal Information about California Consumers to the following categories of third parties for a business or commercial purpose:

No Sale or Sharing of Personal Information

The Company does not and will not sell or “share”, i.e., disclose to a third-party for cross-context behavioral advertising the Personal information of any California Consumers, including those under 16 years of age. 

Note on Sensitive Personal Information: Company does not infer characteristics from sensitive personal information.  Company may use sensitive personal information only as reasonably necessary  and proportionate for the following purposes:

• to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services.
• to prevent, detect, and investigate security incidents as involving personal information
• to resist malicious, deceptive, fraudulent, or illegal actions directed at the Company and to prosecute those responsible for those actions
• to ensure the physical safety of natural persons
• for short-term, transient use
• to maintain the quality or safety of the Company’s products, services, or devices
• to improve, upgrade, or enhance the Company’s services or devices
• other purposes that do not infer characteristics about California Consumers

Consequently, the right to restrict the use or disclosure of sensitive personal information under the California Privacy Rights Act (“CPRA”) does not apply.

Your California Privacy Rights

Right to Know

California Consumers have the right to submit a verifiable request to know:

• The categories and specific pieces of Personal Information that Company has collected about them;
• The categories of sources from which Company collected the Personal Information;
• The categories of Personal Information that Company sold or disclosed to a third party (other than a service provider) for a business purpose and the categories of recipients of that information; and
• The business or commercial purposes for Company’s collection, disclosure, or sale of the Personal Information.

Right To Delete

• California Consumers have the right to submit a verifiable request for deletion of their Personal Information that Company has collected from the Consumer.

Right to Opt Out of Sale of Personal Information

• California Consumers have a right to opt-out of the sale of the Personal Information. However, as stated above, Company does not and will not sell Personal Information.

Right to Correct

• California Consumers have the right to submit a verifiable request to correct inaccurate Personal Information maintained by the Company or on its behalf, taking into account the nature of the Personal Information and the purposes of processing the Personal Information.

How to Exercise Your Rights

Company will respond to requests in accordance with applicable law if it can verify the identity of the individual submitting the request. California Consumers can exercise their rights in the following ways:

• Complete the online request form available here.
• Contact by telephone: 1-833-710-4980.

How We Will Verify Your Requests

The processes that we follow to verify that the person making a request to know or a request to delete is the person about whom we have collected personal information are described below. The relevant process depends on how and why the request is submitted.

Requests Through Your Password-Protected Account

If you created a password-protected account with us before the date of your request, we will rely on the fact that your request has been submitted through your account as verification of your identity. We will require that you re-authenticate yourself before we disclose your personal information in response to a request to know and before we delete your personal information in response to a request to delete.

You are responsible for protecting the security of your log-in credentials for your account. Please do not share your log-in credentials with anyone. If we suspect fraudulent or malicious activity on or from your account, we will not respond to a request to know or a request to delete until we have been able to confirm, through further verification procedures, that you made the request.

Requests Other Than Through A Password-Protected Account

If you submit a request by any means other than through a password-protected account that you created before the date of your request, the verification process that we follow will depend on the nature of your request as described below:

• Requests To Know Categories Of Personal Information: We will match at least two data points that you provide with your request to know, or in response to our request for verification information, against information about you we already have in our records and that we have determined to be reliable for purposes of verifying your identity. Examples of relevant data points include your mobile phone number, your zip code, or information about products or services that you have purchased from us.
• Requests To Know Specific Pieces Of Personal Information: We will match at least three data points that you provide with your request to know, or in response to our request for verification information, against information that we already have about you in our records and that we have determined to be reliable for purposes of verifying your identity.
• Requests To Delete Personal Information: Our process for verifying your identity will depend on the sensitivity (as determined by Company) of the personal information that you ask us to delete. For less sensitive personal information, we will require a match of two data points as described in Point No. 1, above. For more sensitive personal information, we will require a match of three data points as described in Point No. 2, above.

We have implemented the following additional procedures when verifying the identity of requestors:

1. If we cannot verify your identity based on the processes described above, we may ask you for additional verification information. If we do so, we will permanently delete the verification information that you provide promptly after we have completed the verification process. We will not use that information for any purpose other than verification.
2. If we cannot verify your identity to a sufficient level of certainty to respond to your request, we will let you know promptly and explain why we cannot verify your identity.

Requests By Authorized Agents

You may designate an authorized agent to exercise your right to know or your right to delete by submitting to us a completed “Authorized Agent Designation” form. You can obtain the designation form by contacting us at IP3@jbhunt.com.

If an authorized agent submits a request to know or a request to delete on your behalf, the authorized agent must submit with the request either (a) a power of attorney that is valid under California law, or (b) a document signed by you that authorizes the authorized agent to submit the request on your behalf. In addition, we may ask you to follow the applicable process described above for verifying your identity

The Company’s Non-Discrimination Policy

California Consumers have the right not to be subject to discriminatory treatment by Company for exercising their privacy rights under the California Consumer Privacy Act, and Company will not discriminate on that basis. However, Company may charge a California Consumer a different price or rate or provide a different level or quality of goods or services if the difference is reasonably related to the value provided to the California Consumer by the Consumer’s Personal Information. If Company does so, it will provide Consumers with any legally required notice.

Your Right to Information About Disclosures of Personal Information for Direct Marketing Purposes:

Under California law, California Consumers can request information from us whether we have disclosed Personal Information to any third parties for the third parties' direct marketing purposes. We will not sell your Personal Information to, or share it with, third-party companies for their direct marketing purposes without your consent. California Consumers desiring to request further information about our compliance with these laws or who have questions or concerns about our privacy practices and policies are welcome to contact us using the contact information below.

Your ‘Do Not Track’ Browser Setting

The Site collects personally identifiable information about your online activities over time and across third-party websites or online services. Please see our online Privacy Policies at jbhunt.com, careers.jbhunt.com, and drivers.jbhunt.com for additional information.

Third-Party Links And Services

We provide links to third party websites operated by organizations not affiliated with Company. We do not disclose your Personal Information to organizations operating such linked third-party websites. We do not review or endorse, and are not responsible for, the privacy practices of these organizations. We encourage you to read the privacy policy of each and every website that you visit. This Privacy Policy applies solely to information collected by Company through the Services.

Minors Under 16 Years of Age

We respect the privacy of children. Our Services are not designed to attract an audience younger than sixteen (16), and we do not knowingly collect Personal Information from children under sixteen (16). If you are under the age of sixteen (16), you are not permitted to use our Services and should not send any information about yourself to us through the Services. Please contact us using the contact details below if you believe we may have collected information from your child under the age of sixteen (16), and we will work to delete it.

For More Information

For questions or concerns about Company’s privacy policies and practices, please contact us at IP3@jbhunt.com.

Changes to This California Privacy Policy

If we change this Privacy Policy, we will post those changes on this page and update the “Last Updated” date above, which shall constitute the effective date of any changes we made to the Privacy Policy.  We encourage you to visit this page on a regular basis to stay apprised of any modification to this Privacy Policy.

If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will notify you by prominently posting a notice of such changes on our homepage before implementing them and by stating the effective date of the changes. Your continued use of the Site following the effective date of any such changes constitutes your full acceptance of those changes.