Leading the Industry in Final Mile Delivery Driver Screening
At a glance: Final mile delivery depends on well-trained teams who make home deliveries as an extension of your brand. That’s why J.B. Hunt created one of the industry’s strictest driver screening processes, with enhanced background checks, holographic ID badges and continuous monitoring to ensure your customers receive exceptional service.
When a delivery team steps into your customer’s home, they’re carrying more than a product – they’re carrying your brand’s reputation. Our Final Mile Services® team knows how important it is to protect your customer and your reputation. That’s why we enforce strict safety standards for driver screening, so you can trust that any team interacting with your customer has been vetted and trained to provide exceptional levels of service and security.
Work with a company that prioritizes safety.
Strict Screening for Multiple Service Models
In the largely unregulated industry of last mile delivery, we have one of the strictest driver screening programs in the country. Most who apply won’t meet our minimum qualifications.
The vetting process for our two delivery models – home delivery carriers and J.B. Hunt delivery teams – includes enhanced background checks, drug screening, identity verification and more. No matter which of our models works best for your business, every team has been trained to prioritize safety, professionalism and exceptional customer service.
How Does J.B. Hunt Screen Final Mile Delivery Carriers and Teams?
To create a safe and efficient delivery program, we go beyond the industry’s generally accepted minimum screening requirements. Our process includes:
- Thorough background checks. Our providers perform checks using social security numbers instead of tax ID numbers. Using a social security number allows us to see an applicant’s previous addresses, not just the current one provided by the applicant with a tax ID. This makes it more difficult for offenders to keep their past hidden.
- Identity verification. In a growing issue for our industry, some applicants will carry false identification to bypass verification requirements, potentially putting people and companies at risk. That’s why we not only check an applicant’s background – we also use certified identity verification technology to ensure they are who they say they are.
- Innovative safety practices. Every member of your customer’s delivery team wears a counterfeit-resistant holographic ID badge. In addition to the holographic watermark, each badge displays the bearer’s name and an expiration date, proving their verification is current. With a single glance, anyone on a dock, over the road or at a delivery location can confirm they’re an authorized team member.
- Continuous monitoring. We implemented a program that reports on driver screening data, including criminal activity. With access to the latest information, we can be confident we’re only sending qualified teams out onto the road.
How Does J.B. Hunt Screen Home Delivery Carriers?
Our company was built on strong relationships, and we honor that legacy by building relationships with home delivery carriers who meet our high standards.
Before working with a carrier, our recruiting team starts learning about their history, capabilities and goals. Our account teams will get to know their drivers to make sure they’re a good fit for our culture. After all, years of experience, impeccable driving records and clean background checks don’t matter if a delivery team can’t represent your brand well.
Before we select any carrier to provide home deliveries or white glove service for your customers, we’ll also complete each of the screening steps described above.
Inspiring Others to Improve Driver Hiring Processes
As final mile costs continue to grow – driven in part by rising insurance premiums and nuclear verdicts – safety is more important than ever. With no universal vetting standards in place, some last mile delivery companies take shortcuts in their screening process that later leave them, their clients and the general public open to risk.
Recently, one of our largest customers took an important step toward reducing that risk. After seeing the process we created, they announced they would implement their own enhanced verification standards for delivery teams.
We’re proud to serve as an example of what you can achieve when you create a culture of safety. Our screening process may require more time, money and effort than the current industry standard, but we believe it’s the right thing to do – for us, for you and for your customers.
Final Mile Solutions Driven for You™
We’re always looking for ways to add value to your business – that’s what it means to be driven for you. Our industry-leading driver screening process is designed to deliver safety, reliability and peace of mind. If you’re looking to outsource your final mile operations, let’s build a customized home delivery program that you – and your customers – can trust. Contact us today to get started!