How Drivers Deliver Value to Customers through Safety
Safety is a big part of our culture at J.B. Hunt. In 2024, we set a new safety record as a company by reducing DOT preventable collisions by almost 3% and this was the second year in a row that we set a new annual record!
Why are we so focused on safety? It’s because we’re Driven for You™. Our first priority is keeping our people and other vehicles on the road safe. And our attention to safety helps us provide best-in-class service to you, our customers.
While safety is something that is practiced by our people across the organization, drivers are at the forefront. Keep reading to meet some of the drivers who work hard every day to keep the road safe and see how our safety culture helps us deliver exceptional customer service to you.
Celebrating Millions of Safe Miles
Every year, J.B. Hunt goes all out to celebrate our drivers who have driven two, three, four and even five million safe miles. Our people line the hallways of our corporate office cheering for our million-mile drivers and their families as they make their way down our Walk of Fame. It’s just one of the ways we thank our drivers for championing our safety culture.
Even some of our customers sent congratulations to our million-mile drivers.
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"On behalf of the entire team, please pass on our sincere gratitude and congratulations to all of the drivers who get to 'walk the walk' this week. Truly a moment to be proud! Kudos and thank you to your drivers for their safe and professional service!"
– Large household essentials manufacturer
"We were blown away by the pride and passion J.B. Hunt employees showed in recognizing the drivers who reached their safe driving milestones. It was an incredible event, and it was great meeting Jimmy, one of our dedicated drivers who hit two million safe miles."
- Dedicated Contract Services® customer
This year, John was one of those drivers being honored for achieving two million safe miles. As a Dedicated Contract Services® driver, John says he gets an opportunity to build relationships with his customers, which helps him to deliver excellent customer service.
I run the same route pretty much every week, and I have for years and years, you just get to know the people. You spend a few minutes, you talk with them, you ask how their family's doing, they check on you and yours, you see their posts on social media. And it just makes things easier in the long run because you know each other.”
– John, J.B. Hunt Dedicated driver
James celebrated three million safe miles during this year's Million Mile event. James has been with J.B. Hunt for 36 years – his entire driving career. James said he takes the time to find ways to provide extra value to customers, whether that’s helping them unload trailers or slowing down to make sure he’s doing the job as safely as possible.
“In a lot of cases driving down the road, you don't need to be in a rush. That’s what keeps me safe out there.”
– James, J.B. Hunt Intermodal driver
Jimmy, a Dedicated Contract Services driver who has been with J.B. Hunt for nearly 30 years, celebrated two million miles. Jimmy says his job is all about the details. Paying attention to the small things like getting enough rest and getting out to look before backing up is how he stays safe on the road. It’s that attention to detail that’s helped him deliver best-in-class service to one of our customers for 12 years.
“Safety is paying attention to details, like getting out and looking. That's an important thing before you back up... is getting out and looking [and] making sure that you get plenty of rest every night.”
– Jimmy, J.B. Hunt Dedicated driver
Gilberto, J.B. Hunt Final Mile Services® driver celebrated two million miles this year. As a final mile driver, Gilberto makes deliveries to customer homes, which can be tricky. He said he only makes stops where he knows it is safe. If his truck won't fit, he contacts the customer to find an alternative plan. By doing this, Gilberto not only champions our safety culture, but also provides excellent customer service.
Investing in Safety for You
Our investment in safety helps keep the road safe, but it also helps you, our customer. We are committed to implementing the newest available safety technologies in our fleet to amplify our safety impact for both our drivers and the motoring public. This allows us to protect your freight and get it to its destination. Here are some of the investments we’ve made in safety:
- Activated inward facing cameras across our entire fleet
- Equipped our trailers with right-side assist technologies
- Provided safety training for drivers, including account-specific training tailored to the customer
- Adopted a strict screening process for Final Mile Services drivers who go into customer homes to make deliveries
- Created a dedicated cargo security team who help monitor freight 24/7
Discover how we can leverage these investments in safety to bring more value to your operations. Connect with us today!