Personalized Account Management for Last Mile Delivery
J.B. Hunt Final Mile Services® prides itself on being the face of your brand at your customers' doorstep because of the high level of customer service our drivers and independent contractors offer. That high level of customer service carries on to our local account managers, who are the face of our brand at your business's doorstep. Working with J.B. Hunt Final Mile means you're working with a personal account manager who's able to be on-site at your business. With this personal approach, we provide an exceptional last mile customer experience.
Final Mile account managers with a boots-on-the-ground work ethic
Final Mile account managers come to your business to create a close working relationship with you. From this relationship, account managers gain a deeper understanding of your transportation needs and real-time experiences. Then, from a position of knowledge, they can make decisions that benefit your company.
"One of the main reasons I love J.B. Hunt is the fact the account management that we get and the service that our account managers provide is impeccable," says Noora Tirkkonen, Vice President of Customer Experience, Strategy and Distribution at Joybird furniture. J.B. Hunt Final Mile Services began our relationship with Joybird in 2013 while they were still an up-and-coming company. Now, we're their primary home delivery provider, thanks in part to the amount of customer service our local account managers provide.
Offering an exceptional final mile customer experience
Not every last-mile delivery company can compete against our Final Mile Services customer experience. This expertise only comes from an in-person relationship with your account manager. J.B. Hunt Final Mile local account managers hold weekly strategy meetings to discuss results, goals, upcoming challenges and new priorities with you.
As Noora says, "They really do take daily issues, they solve them, and I don't have to follow up. I don't have to find out who can help. I can just bring a problem to the table, and I know it will get handled." Our account managers learn your business to constantly improve the transportation solutions that J.B. Hunt Final Mile Services provides to you and your customers. It's all about collaboration and using an all-hands-on-deck approach that establishes a framework for continuous improvement.
Don't settle for so-so service. Contact J.B. Hunt Final Mile Services and get on the road towards a personalized last mile delivery service today. Our account managers are here to serve you!
