Boost Your Service with My Performance in Carrier 360
September 17, 2020 Comments Off on Boost Your Service with My Performance in Carrier 360
Whether you’re an owner-operator or you manage a fleet, doing excellent work is always a top priority. To give you a better view of your service on J.B. Hunt loads, we’ve introduced My Performance in Carrier 360™. With this feature, you’ll get a better picture of the work you do by giving account admins visibility into Carrier 360 usage, fall offs and on time service stats for your last 20 loads over the last 12 months (excluding empty moves).
Checking your metrics is easy to do from the web or mobile app. Users with Admin access can navigate to My Performance from the left-hand menu on the web and from their profile on the mobile app.
Performance is measured in three categories:
- Carrier 360 Usage: Calculates how often your company uses Carrier 360 to assign drivers, update load status and location, and upload BOLs
- Load Fall Off: Shows the number of load cancellations after a tender has been accepted*
- On Time Service: Indicates on time pickup and delivery for each stop on your last 20 loads
Click View Loads to see the 20 most recent loads and how they factor into your score. Loads older than 12 months will not be included.
Get even more information on each load by clicking on the load number to see on time delivery status and Carrier 360 usage.
Insights from My Performance can help you make decisions and adjust practices on future loads. For example, if you continue to score low for on time pickup, consider building in more time between a delivery and the next pickup.
This information will also be used by J.B. Hunt when brokering loads to help make coverage decisions. We understand that things happen and everyone will have to cancel a load or run late from time to time, which is why only the previous 20 loads are factored into your scores.
We are always working to improve Carrier 360 and enhance your experience as a carrier. Use your data to get new insights into what you do best while uncovering advancement opportunities.
For questions or more information about My Performance, contact your J.B. Hunt representative or use the contact information provided on your load tender.
* Load cancellations only count as a fall off when a carrier cancels a load within 24 hours of pickup. If a load is cancelled by J.B. Hunt or the shipper, it is not considered a fall off.