Delivering meaningful, measurable value to customers is an integral part of our
culture. J.B. Hunt employs a proactive, proprietary methodology called Customer
Value Delivery
®
(CVD) to maintain a razor-sharp focus not only on the execution
of service and cost control, but also the measurement and communication of
results to continuously create value and anticipate the needs of our customers.
Key components of CVD are scheduled, formal reviews throughout the year built
on the measurement and reporting of key performance indicators. This process
ensures continuous feedback as to how well the current design addresses a
customer’s transportation logistics needs and what new or improved services
are desired.
