Value
Our Mission
Delivering meaningful, measurable value to customers is an integral part of our culture. We strive to deliver value on a daily basis through a proactive, proprietary methodology called Customer Value Delivery® (CVD). J.B. Hunt employs CVD to maintain a razor-sharp focus not only on the execution of service and cost control, but also the ongoing measurement and communication of results. In addition, we look to continuously create value and anticipate the needs of our customers.
Key components of CVD are scheduled, formal reviews throughout the year which build on the periodic measurement and reporting of key performance indicators. This process insures continuous feedback across J.B. Hunt's customer base as to what transportation logistics solutions customers need, how well the current services provided address those needs, and what new or improved services are desired.
For more detailed information regarding our CVD methodology, please click on the link below.
CVD Brochure (pdf)