Questions?
Call us at 1-877-977-7427
Carrier Support
The ICS Support Staff is a specialized team made available Monday through Friday to assist and support your administrative needs.
Our Information Center is open Monday through Friday from 6:30 a.m. to 5:30 p.m. Voicemail is available after hours and on weekends, just leave us a message and we will return your call the next business day.
Call our Carrier Hotline toll free at 1-877-977-7427 or email us at ICSSS@jbhunt.com for assistance with the following options:
- If your being detained at a shipper or receiver and need to report your In and Out gate times
- Carrier Load or Unload pay
- Status on a Full Invoice payment
- Questions concerning payment discrepancies
- Quick Pay & Cash Advance Programs
- New Carrier Set ups
- Request change to Vendor Form
- Changes to your current payment method
- How to obtain a JBH Paycard
- How to become an EDI Carrier
- Remote Scanning or Faxing
- Accessorial pre-approval processes
Note: All accessorials require pre- approval from your JBH dispatcher. Carriers must notify JBH at time of occurrence of any accessorials or payment will be denied to the Carrier. This information is clearly noted on your Load Tender Sheet.